Frequently Asked Questions

Browse our collections, add items to your cart, and proceed to checkout. You can pay via credit/debit card, mobile banking, or cash on delivery. You'll receive an order confirmation email and SMS once your order is placed.

Orders can be modified or cancelled within 2 hours of placement. After this window, orders enter processing and cannot be changed. For urgent changes, contact our support team immediately at +1 (555) 123-4567.

Once shipped, you'll receive an SMS with a tracking number. You can also track orders by logging into your account and visiting the 'Orders' section. Real-time updates are provided at every stage of delivery.

We apologize for any errors. Please contact our support team within 48 hours of delivery with photos of the incorrect item. We'll arrange a free pickup and send the correct item immediately.

Orders may be cancelled due to stock unavailability, payment issues, or delivery address problems. If your order was cancelled, you'll receive an explanation via email and any payment will be fully refunded within 5-7 business days.